Privacy Policy

h31bet ("h31bet", "we", "us", "our") is the operator of the online gaming platform accessible at https://h31bet.club, offering sports betting, live casino games, slot games, crash games, fishing games, and related promotional and loyalty services to players in Bangladesh and select international markets.

This Privacy Policy ("Policy") describes in detail how h31bet collects, uses, stores, discloses, and otherwise processes the personal data of individuals who visit our website, register an account, or otherwise interact with our platform ("you", "Player", "User"). It applies to all data collected through the h31bet website, mobile browser interface, and any associated communications channels including email and customer support chat.

This Policy should be read alongside h31bet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and the Terms & Conditions on a matter of data privacy, this Policy shall prevail.

h31bet is committed to handling personal data responsibly, transparently, and in compliance with applicable data protection standards. We periodically review this Policy to ensure it accurately reflects our current practices. The effective date and last updated date are displayed at the top of this document.

h31bet collects personal data from you directly (when you register, deposit, or contact support), automatically (through your use of the platform), and in limited cases from trusted third parties (such as identity verification providers). The categories of data we collect include:

For players who use bKash, Nagad, Rocket, or Upay as their deposit or withdrawal method, h31bet stores only the mobile wallet account reference number associated with the transaction — never your full wallet PIN or authentication credentials. These are processed directly and securely by the respective payment provider.

h31bet processes your personal data only for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which h31bet uses personal data are:

• Account creation and management: To register your player account, verify your identity, maintain your profile, and manage your account preferences and responsible gaming settings.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods; to maintain an accurate record of your transaction history in BDT.
• Service delivery: To provide access to h31bet's full gaming portfolio including sports betting on BPL, IPL, T20 World Cup, and other events; live casino; slots; and crash and fishing games.
• KYC and fraud prevention: To verify your age (18+ requirement), confirm your identity, detect and prevent fraudulent activity, money laundering, and match fixing in compliance with applicable legal obligations.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance with account or payment issues.
• Responsible gaming: To monitor gaming activity for signs of problem gambling behaviour and to administer self-exclusion, deposit limits, session limits, and reality check features in accordance with your settings.
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, or requests from law enforcement and financial intelligence authorities.
• Platform improvement: To analyse anonymised and aggregated usage data to improve the functionality, performance, and user experience of the h31bet platform.
• Marketing communications: To send you promotional offers, bonus alerts, and gaming news where you have opted in to receive such communications. You may opt out at any time.

h31bet does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except in the context of fraud detection systems where immediate automated action may be required to protect the security of the platform and its players.

h31bet processes personal data on the following legal bases, depending on the category of data and the purpose of processing:

• Contractual necessity: Processing your identity, contact, account, and financial data is necessary to perform the contract between h31bet and you as a registered player — including account registration, transaction processing, and service delivery.
• Legal obligation: Processing for KYC verification, age confirmation, anti-money laundering checks, and cooperation with law enforcement is required by applicable legal and regulatory obligations.
• Legitimate interests: Processing technical data and gaming activity data for fraud prevention, platform security, responsible gaming monitoring, and service improvement is carried out on the basis of h31bet's legitimate interests, balanced against your data protection rights.
• Consent: Processing your marketing preferences and sending promotional communications is carried out only where you have given explicit consent at registration or subsequently via your account settings. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

h31bet does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. Personal data is shared only in the following limited and defined circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard processing partners receive the minimum data necessary to complete your deposit or withdrawal transaction.
• Identity verification providers: Third-party KYC and age verification services receive identity documents and personal data solely for the purpose of confirming your eligibility to use the h31bet platform.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a pseudonymous player identifier and relevant game session data to facilitate the delivery of their games through the h31bet platform.
• Legal and regulatory authorities: h31bet will disclose personal data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, court order, or legitimate regulatory request.
• Fraud prevention services: Anonymised or pseudonymised data may be shared with industry fraud prevention networks to identify and block fraudulent activity across the platform.
• Professional advisors: Legal counsel, auditors, and compliance advisors may access personal data on a strictly need-to-know basis and are bound by confidentiality obligations.

All third-party service providers engaged by h31bet are subject to data processing agreements that require them to handle personal data only as instructed by h31bet, in compliance with applicable data protection standards, and with appropriate technical and organisational security measures in place.

h31bet uses cookies and similar tracking technologies (including local storage and session storage) to operate and improve the platform. Cookies are small text files stored on your device that allow h31bet to recognise your browser and remember certain information about your session and preferences.

h31bet uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences such as preferred language, display settings, and responsible gaming configurations. These improve the consistency and personalisation of your h31bet experience.
• Analytics cookies: Used to collect anonymised data about how players use the platform — which pages are visited most frequently, where players encounter errors, and how navigation flows are used. This data is used solely to improve platform performance and is never linked back to your individual account without your consent.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and account takeover attacks. These are a critical component of h31bet's account security infrastructure.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in to your h31bet account. Analytics and functional cookies can be disabled without affecting core platform access, though some personalisation features may not work as expected.

h31bet does not use third-party advertising cookies or cross-site tracking pixels. No cookies placed by h31bet are designed to track your activity on other websites.

h31bet retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for such additional periods as may be required by applicable law or legitimate business need. The following retention periods apply as a general guide:

Upon expiry of the applicable retention period, h31bet will securely delete or irreversibly anonymise personal data so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical and analytical purposes.

Players who request account closure should be aware that h31bet is legally required to retain KYC and financial transaction records for the periods stated above even after the account has been closed. This obligation is not waivable by individual request.

h31bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• 256-bit SSL/TLS encryption: All data transmitted between your device and h31bet's servers is encrypted in transit using industry-standard TLS 1.2 or higher. The padlock icon in your browser confirms this connection is active.
• Encrypted data storage: Sensitive data fields including passwords (stored as salted hashes), national ID numbers, and KYC document data are encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to h31bet staff who require it to perform their specific job functions. Role-based access controls and multi-factor authentication are enforced for all internal systems.
• Regular security audits: h31bet's infrastructure and application code undergo periodic security reviews and penetration testing by independent security professionals.
• Intrusion detection: h31bet operates continuous network monitoring and intrusion detection systems. Anomalous activity triggers automated alerts and immediate investigation by the security team.
• Incident response: In the event of a confirmed personal data breach that poses a risk to affected players, h31bet will notify impacted individuals as soon as reasonably practicable and take immediate remedial action to contain and resolve the breach.

As a player on h31bet, you hold the following rights in relation to your personal data. To exercise any of these rights, contact h31bet at [email protected], clearly stating your registered username and the specific right you wish to exercise. h31bet will respond to all valid requests within 30 calendar days.

• Right of access: You have the right to request a copy of the personal data that h31bet holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data held by h31bet about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections (such as changes to your legal name) may require supporting documentation.
• Right to erasure: You may request that h31bet delete your personal data. This right is subject to h31bet's legal retention obligations — specifically, KYC and financial records must be retained for statutory periods even after an erasure request.
• Right to restriction: You have the right to request that h31bet restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though h31bet may be required to continue processing if there are compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

h31bet will not charge a fee for responding to data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply. h31bet reserves the right to verify your identity before fulfilling any data rights request.

h31bet is an adult gambling platform. Access to and use of h31bet is strictly restricted to individuals who are 18 years of age or older. h31bet does not knowingly collect, process, or retain personal data from any individual under the age of 18.

During account registration, all players are required to confirm that they are aged 18 or above, and identity verification procedures are in place to validate this declaration. Where h31bet has reasonable grounds to suspect that a registered account is held by or accessible to a person under 18, the account will be immediately suspended pending investigation, and any funds deposited will be handled in accordance with applicable legal requirements.

If you are a parent or guardian and believe that a minor in your care has registered an account on h31bet or has provided personal data to h31bet without your knowledge, please contact [email protected] immediately. h31bet will investigate the matter promptly, suspend the account, and permanently delete any personal data associated with the underage individual as soon as the matter is confirmed.

The h31bet platform may contain references to or integrations with third-party services including payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), and identity verification providers. While h31bet takes reasonable steps to ensure that all integrated third parties maintain appropriate data protection standards, h31bet is not responsible for the privacy practices, data handling policies, or security measures of these third-party organisations.

Where the h31bet platform redirects you to a third-party interface (for example, a mobile wallet confirmation screen for a bKash deposit), your interaction with that interface is governed by the privacy policy of the third-party provider, not this Policy. h31bet strongly encourages you to review the privacy policies of any third-party service with which you interact in connection with your use of the h31bet platform.

h31bet does not embed or link to social media platforms, external advertising networks, or third-party tracking pixels on its platform pages. Any links to sports league websites (such as BPL, IPL, T20 World Cup official pages) or news sources are provided for informational context only and do not constitute endorsement of those platforms' privacy practices.

h31bet reserves the right to amend, update, or replace this Privacy Policy at any time. Reasons for amendment may include changes to applicable data protection laws or regulations, changes to h31bet's data processing practices, the introduction of new platform features or services, or the engagement of new third-party processors.

When material changes are made to this Policy, h31bet will notify registered players by email to the address associated with their account and by displaying a prominent notice on the h31bet platform for a minimum of 14 days following the update. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent amendment.

Continued use of the h31bet platform following the effective date of any amendment constitutes acceptance of the revised Privacy Policy. If you do not agree with the amended Policy, you must cease using the platform and may request account closure by contacting [email protected]. h31bet's data retention obligations will continue to apply to data already collected prior to account closure.

The current version of this Privacy Policy is always accessible at https://h31bet.club/privacy-policy. Players are encouraged to review this page periodically to remain informed of h31bet's current data practices.

For any questions, concerns, or formal requests relating to this Privacy Policy or to the personal data h31bet holds about you, please contact the h31bet data support team using the details below. All data-related enquiries are handled in strict confidence by trained staff and are prioritised for response within 30 calendar days.

• Email: [email protected] (plain text — not a link)
• WhatsApp: +880 1700 000 000 (plain text — not a link)
• Support hours: 24 hours a day, 7 days a week, including all public holidays, Bangladesh Standard Time (BST, UTC+6)
• Response time: Data rights requests are acknowledged within 5 business days and fully resolved within 30 calendar days of receipt.

When submitting a data access, rectification, or erasure request, please include your registered username, the email address associated with your account, and a clear description of your request. Identity verification may be required before your request is processed to ensure that personal data is not disclosed to or deleted at the request of an unauthorised party.