Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and h31bet ("h31bet", "we", "us", "our"), the operator of the online gaming platform accessible at https://h31bet.club. These Terms govern your access to and use of all services provided by h31bet, including but not limited to sports betting, live casino games, slot games, crash games, and all promotional and loyalty programmes.

By registering an account on h31bet, making a deposit, placing a wager, or otherwise accessing any part of the h31bet platform, you acknowledge that you have read these Terms in their entirety and agree to be bound by them. These Terms apply in conjunction with h31bet's Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

h31bet reserves the right to amend, update, or replace these Terms at any time. Where material changes are made, h31bet will provide reasonable notice to registered players. Continued use of the platform following the publication of revised Terms constitutes acceptance of those revisions. It is your responsibility to review these Terms periodically. The current effective date is displayed at the top of this document.

To register and use h31bet, you must satisfy all of the following eligibility requirements at the time of registration and on a continuous basis throughout your use of the platform:

• You must be at least 18 years of age. h31bet is strictly an adults-only platform. Proof of age may be requested at any time as part of the account verification process.
• You must be acting on your own behalf as an individual natural person. Corporate accounts, agents, and third-party representatives are not permitted to register or operate accounts.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to you in your jurisdiction.
• You must not be registered on any national or regional self-exclusion register, or have previously been excluded from h31bet voluntarily or involuntarily.
• You must not be an employee, contractor, director, or officer of h31bet, nor a close family member or associate of any such person.

h31bet operates on the understanding that all players have independently verified that online gaming is lawful in their respective jurisdiction. h31bet makes no warranty or representation that use of the platform is legal in every jurisdiction. It is your sole responsibility to ensure that your use of h31bet complies with all laws applicable to you.

To access the full range of h31bet services, you must register a personal account. Each individual is permitted to hold one account only. The creation of multiple accounts by the same individual — whether under the same or different personal details — is strictly prohibited and will result in permanent suspension of all associated accounts and forfeiture of all balances and bonuses.

During registration, you are required to provide accurate, complete, and current information, including:

• Full legal name as it appears on official government-issued identification
• Date of birth confirming you are 18 years of age or older
• A valid, active email address that you control
• A valid Bangladeshi mobile number capable of receiving SMS verification
• A chosen username and a secure password unique to your h31bet account

You are solely responsible for maintaining the confidentiality of your account credentials. h31bet will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep your login details secure. If you suspect that your account has been accessed without your authorisation, you must contact h31bet support immediately at [email protected].

h31bet reserves the right to request additional documentation at any time as part of its Know Your Customer (KYC) process, including but not limited to a copy of a national identity card, passport, utility bill, or bank/mobile banking statement. Failure to provide requested documentation within a reasonable timeframe may result in account suspension and withholding of pending withdrawals until verification is complete.

h31bet accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳50. Minimum withdrawal amounts may vary by payment method and are displayed within the cashier section of your account.

Deposits made via bKash and Nagad are typically credited to your h31bet account within 30 seconds of successful transaction confirmation. Deposits via bank transfer may take up to 24 hours to reflect depending on the originating institution's processing schedule.

Withdrawal requests are subject to the following conditions:

• Your account must be fully verified (KYC complete) before any withdrawal is processed.
• Withdrawals will only be processed to payment methods that have previously been used to fund your account, subject to method availability.
• The total bonus wagering requirement associated with any active bonus must be satisfied in full before a withdrawal of bonus-derived funds is permitted.
• h31bet reserves the right to conduct additional verification checks prior to processing any withdrawal request. This may extend the standard processing time.
• bKash and Nagad withdrawals typically complete within 15 minutes of approval. Bank transfer withdrawals may take 1–3 business days.

h31bet maintains a strict policy against money laundering and financial fraud. Any deposit that cannot be matched to a legitimate source of funds may be subject to investigation and reversal. h31bet cooperates fully with law enforcement and financial intelligence authorities where required by applicable law.

All bets placed on h31bet are subject to the specific rules of the relevant sport, event, or game type as published within the platform. It is your responsibility to familiarise yourself with the applicable rules before placing a wager. General betting rules applicable across all sports on h31bet include the following:

• Bet acceptance: A bet is only confirmed once you have received an on-screen confirmation with a unique bet reference number. Bets that do not generate a confirmation reference are not valid.
• Odds changes: Odds are subject to change up until the moment a bet is confirmed. The odds displayed at the point of confirmation are the odds that will apply to your wager.
• Void bets: h31bet reserves the right to void any bet placed on an event that is cancelled, postponed beyond 24 hours, or subject to a manifest pricing error. Voided bets are returned to your account balance in full.
• In-play betting: In-play (live) betting markets are subject to suspension and resumption at any time. h31bet will not be liable for delays in accepting in-play bets caused by data feed latency or network connectivity issues.
• Maximum payout: Individual event payouts are subject to a maximum limit that is specified within the platform for each market type. h31bet reserves the right to limit individual bet stakes for any player at its discretion.

In the event of a dispute regarding bet settlement, the Player must contact h31bet customer support within 72 hours of the relevant event's result being published. Disputes raised after this period may not be investigated. h31bet's decision on all settlement disputes is final, subject only to the formal complaints procedure described in Section 14.

h31bet offers a range of bonuses and promotional incentives to both new and existing players. All bonuses are subject to the specific terms published alongside the relevant offer, including any applicable wagering requirements, time limits, game restrictions, and maximum bet limits while a bonus is active. In addition, the following general bonus conditions apply to all promotions on h31bet:

• Bonuses are available to one account per household, per device, and per IP address. Multiple accounts claiming the same bonus will result in suspension of all involved accounts.
• Bonuses may not be transferred between accounts or exchanged for cash prior to the satisfaction of the stated wagering requirements.
• h31bet reserves the right to withdraw any bonus at any time if it has reason to believe the bonus is being exploited, abused, or claimed in breach of these Terms.
• Wagering requirements must be completed within the stated time period. Bonus funds and associated winnings that remain subject to unmet wagering requirements at the expiry time will be forfeited automatically.
• Any winnings generated from bonus funds in excess of the stated maximum bonus win cap will be removed from the player's balance prior to withdrawal.

The following conduct is strictly prohibited on the h31bet platform. Engagement in any of the following activities may result in immediate account suspension, permanent ban, forfeiture of all balances and bonuses, and referral to relevant law enforcement authorities:

• Fraud and misrepresentation: Providing false personal information during registration or KYC, using stolen payment credentials, or misrepresenting your identity in any way.
• Underage gambling: Attempting to access or use h31bet while under 18 years of age, or assisting any person under 18 in doing so.
• Collusion: Coordinating with other players to manipulate the outcome of any game, match, or betting market for mutual financial benefit.
• Use of automated software: Using bots, scripts, artificial intelligence tools, or any other automated system to place bets, play casino games, or interact with the platform without genuine human participation.
• Arbitrage and bonus abuse: Systematically exploiting promotional terms, odds discrepancies, or technical errors to extract guaranteed profit at h31bet's expense.
• Money laundering: Using h31bet's deposit and withdrawal functions to disguise the origin of illegally obtained funds.
• Hacking or interference: Attempting to gain unauthorised access to h31bet's systems, databases, or other players' accounts; introducing malicious code or denial-of-service attacks.
• Match fixing: Placing bets on events in which you have advance knowledge of a predetermined outcome, or that you have directly or indirectly influenced.

h31bet employs a dedicated fraud and security team that monitors platform activity around the clock. Suspicious activity is flagged automatically and reviewed by trained analysts. Players found to be in breach of this section will not be eligible for any refund of deposits and may be subject to civil or criminal liability where applicable.

All content on the h31bet platform, including but not limited to the h31bet brand name, logo, visual design, graphics, software, game interfaces, text, data compilations, and all other materials, is the exclusive intellectual property of h31bet or its licensed content providers and is protected by applicable intellectual property law.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the h31bet platform solely for personal, non-commercial gaming purposes in accordance with these Terms. This licence does not permit you to reproduce, modify, distribute, publicly display, reverse-engineer, or create derivative works from any part of the h31bet platform without h31bet's prior written consent.

Game titles, studio names, and associated assets (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) remain the intellectual property of their respective owners and are used on the h31bet platform under valid licensing agreements.

To the maximum extent permitted by applicable law, h31bet shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the platform, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, even if h31bet has been advised of the possibility of such damages.

h31bet's total aggregate liability to any player in connection with these Terms or the use of the platform shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.

h31bet does not accept liability for:

• Interruptions to platform availability caused by scheduled or emergency maintenance, third-party infrastructure failures, or events beyond h31bet's reasonable control (including acts of God, governmental actions, or telecommunications failures).
• Losses resulting from a player's failure to keep account credentials secure.
• Errors in data feeds provided by third-party sports data suppliers where h31bet has acted in good faith on the information received.
• Gambling losses incurred by any player as a result of their own decision to place a wager. All betting and gaming activity on h31bet is undertaken voluntarily at the player's own risk.

h31bet is committed to protecting the privacy and personal data of all registered players. The collection, storage, and processing of personal data is carried out in accordance with h31bet's full Privacy Policy, which forms part of these Terms by reference. By accepting these Terms, you also consent to the processing of your personal data as described in the Privacy Policy.

Key data protection principles observed by h31bet include:

• Data minimisation: h31bet collects only the personal data strictly necessary for account operation, KYC compliance, and the delivery of platform services.
• Security: All data transmissions between your device and h31bet's servers are protected by 256-bit SSL encryption. Player data is stored on secured servers with access restricted to authorised personnel only.
• No sale of data: h31bet does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent.
• Retention: Personal data is retained for as long as your account remains active and for such further periods as may be required by applicable law or legitimate business need.
• Your rights: You have the right to request access to, correction of, or deletion of your personal data subject to h31bet's legal obligations. Requests should be directed to [email protected].

h31bet is firmly committed to promoting responsible gaming practices. The platform provides a suite of free tools to help players maintain control over their gaming activity. All registered players can access the following tools from within their account settings at any time:

• Deposit limits: Set daily, weekly, or monthly deposit limits to control total spending. Limit reductions take effect immediately; increases are subject to a 7-day cooling-off period.
• Session time limits: Set a maximum duration for any single gaming session. An alert is displayed when your session limit is reached.
• Reality checks: Receive periodic reminders of how long you have been playing and your net gaming balance for the session.
• Self-exclusion: Voluntarily exclude yourself from the h31bet platform for a defined period (minimum 6 months) or permanently. Self-exclusion requests are processed within 24 hours. During an exclusion period, marketing communications will be suspended.
• Account cooling-off: Take a short break from gaming by placing your account on a temporary suspension of 24 hours, 7 days, or 30 days.

If you believe that your gaming behaviour may be causing financial, emotional, or personal harm to yourself or others, h31bet strongly encourages you to contact the support team at [email protected] or to seek assistance from independent problem gambling organisations. h31bet's support team is trained to handle these conversations with empathy and strict confidentiality.

h31bet reserves the right to amend, revise, or replace these Terms at any time. Where changes are material — meaning they substantially affect your rights or obligations — h31bet will provide at least 7 days' advance notice by posting a notice on the platform's homepage and, where possible, by sending a notification to your registered email address.

For minor or administrative changes (such as corrections of typographical errors, updates to contact details, or clarifications that do not alter the substantive rights of players), h31bet may update these Terms without advance notice, with immediate effect from the date of publication.

The "Last Updated" date displayed at the top of this document reflects the most recent revision. Your continued use of h31bet following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to amended Terms, you must cease using the platform and may request account closure by contacting [email protected].

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) shall be governed by and construed in accordance with applicable law. h31bet operates as an online gaming platform and complies with all legally mandated requirements in the jurisdictions in which it operates.

In the event of a dispute between a player and h31bet, the following escalation procedure applies:

1. First contact: The player contacts h31bet customer support at [email protected], providing full details of the dispute including their account username, the relevant bet or transaction reference, and a clear description of the issue.
2. Internal review: h31bet will acknowledge receipt of the complaint within 48 hours and provide a full written response within 14 business days.
3. Escalation: If the player is not satisfied with h31bet's resolution, they may escalate the matter to an independent dispute resolution body. Details of the available resolution body will be provided in h31bet's written response.

h31bet's decisions on gaming disputes (including bet settlement, bonus application, and account status) are made in good faith based on available evidence and the platform's published rules. These decisions are final subject only to the formal escalation procedure described above.

If you have any questions, concerns, or requests relating to these Terms & Conditions, or if you wish to submit a formal complaint, please contact the h31bet support team using the details below. All communications are handled in strict confidence by trained support staff.

• Email: [email protected] (plain text — not a link)
• WhatsApp: +880 1700 000 000 (plain text — not a link)
• Support hours: 24 hours a day, 7 days a week, including all public holidays in Bangladesh Standard Time (BST, UTC+6)
• Response time: Email enquiries are typically answered within 4 hours during peak hours and within 12 hours during off-peak periods.

For responsible gaming assistance, account self-exclusion requests, or deposit limit adjustments, please contact support directly and clearly state the nature of your request so that it can be prioritised appropriately. h31bet's welfare team is available around the clock and can process self-exclusion requests within 24 hours of receipt.